faq

 

Do I need to separate my white, colored, and delicate laundry items?

No. We'll sort everything out before it's washed. We even do our best to sort your laundry by family member before we package and bag it for delivery. Easy!


Do I need to separate my dry cleaning/dress shirts from my wash & fold laundry?

Yes. We want to make sure that your dry cleaning/dress shirt laundry does not get washed with your wash & fold laundry – so be sure to put these in separately labeled bags: "Wash & Fold" in one bag, "Dry Cleaning/Dress Shirts" together in another bag. (This gets easier when you get our color-coded "Wash & Fold" (purple) or "Dry Cleaning/Shirt Laundry" (teal-colored) bags when you receive your first delivery.)


I like unscented detergent and light starch. Will you record my preferences?

Yes, of course. When you place your first order it's easy to tell us your preferences for your wash & fold laundry, dry cleaning, dress shirt laundry -- even your pickup and delivery! We'll remember and do things that way unless you change your preferences later.


What are your prices?

To see our price list click here.


How much will my wash & fold laundry weigh?

Wash & fold laundry is charged by the pound (and weighed when it's clean and dry!). Here are some typical assortments to help you size up your laundry:

 

10 pounds

2 pairs of jeans
2 long-sleeve shirts
5 t-shirts
1 cotton sweater/sweat shirt
7 pairs of undergarments
7 pairs of socks
1 towel
1 set of sheets

20 pounds

4 pairs of jeans
1 pair of shorts
4 long-sleeve shirts
10 t-shirts
3 cotton sweaters/sweat shirts
14 pairs of undergarments
14 pairs of socks
3 towels
1 set of sheets

40 pounds

8 pairs of jeans
2 pairs of shorts
8 long-sleeve shirts
20 t-shirts
4 cotton sweaters/sweat shirts
28 pairs of undergarments
28 pairs of socks
6 towels
2 sets of sheets
1-3x5' throw-rug

 

Of course, your laundry may vary from these "average" loads. But, in practice, customers tell us they get a good feel for this after they get their first laundry back.


Do you have gender-neutral pricing on items like womens' "blouses" and mens' "dress shirts"?

Yes, absolutely. Avoiding the case of silk blouses or decorative ruffles, it's often the case that womens' blouses are subtly shaped by darting and pleating to match the feminine form. These blouses often require hand ironing rather than the easier machine pressing that usually works for men's dress shirts. On the other hand, mens' dress shirts may also require hand ironing due to their construction. Our bottom line: we chose our processes according to the construction of each item, not the gender of its wearer -- to give you the best value and gender-neutral pricing.


Is there a minimum charge?

Yes. A minimum charge applies for wash & fold laundry ($24.99) and dry cleaning/dress shirt laundry ($24.99, waived if accompanied by wash & fold laundry). This helps us launder efficiently - and makes it easy to add a few incidental dry cleaning items/dress shirts to your wash & fold laundry pickup! Please bag these separately.


What days do you pickup & deliver in my area?

To see your available service days, click here, then enter your ZIP code.  Your weekly service days will be listed at the top of the page.  (Don't worry if you're not ready to get started right away -- you can always get back to our "Home" page or the other information pages.

 

After each pickup, your delivery will take place on the next service day in your area.


What time do you pickup and deliver?

We start at 8 am on most days and usually make all our pickups and deliveries by late afternoon (but sometimes the evening hours if it's busy!).  Because our routes vary each day we do not offer specific pickup or delivery "windows" (see "Do I have to be home for pickups and deliveries?").


I will be traveling (have an important meeting, special event, etc.).  Is it okay to schedule my pickup so that the delivery is the day before my departure?

Well... yes and no.  Ninety-nine percent of the time you'll be okay.  But, sometimes we find stains that take us more time to treat.  Or, there are other things beyond our control -- quality is our top concern.  So, if you absolutely, positively need to have your laundry and dry cleaning back at a certain time, it's sensible to schedule your pickup so that you have an extra day, or two!


Do I have to be home for pickups and deliveries?

No. Most of our customers leave their items near their front doors where our drivers can find them. Or, you can tell us if you'll leave your laundry in a special place (at the back door, etc.) and we'll leave your laundry in the same spot. At your direction, we'll only deliver if someone answers the door.  Don't forget to leave us your gate code if you have one!


Where do I get Laundry Care Express bags for my first pickup?

Use plastic trash bags or pillow cases. Don't forget to label them "Wash & Fold" or "Dry Cleaning/Dress Shirts". You'll receive our color-coded Laundry Care Express bags with your first delivery – making it easy to keep your wash & fold laundry and dry cleaning/dress shirts separate.


Do you pickup and deliver on holidays?

Our service holidays (no pickups or deliveries) are: New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day. If your delivery or regular weekly pickup falls on one of these days, we'll be there the following business day (even if that's not a normal service day in your area).


How do I cancel a scheduled pickup?

Before the 9 am cut-off time you can click here to cancel your pickup through this website or call us at 1-877-LAUNDRY. This is especially important if you've scheduled regular weekly pickups (like every Wednesday) and won't need a pickup.


Should I tip the driver?

No. Our drivers don't accept gratuities – but will gladly accept a smile and "thanks" for a job well done.


What can I do with the hangers and plastic bags that I get with my deliveries?

Send them back to us with your next pickup.  We'll re-use and recycle them.


What are my payment options?

Laundry Care Express accepts Visa and MasterCard credit/debit cards that you give us when you schedule your first pickup. You will not need to re-enter your credit card for future pickups – card numbers are encrypted and securely stored at industry-leading Authorize.Net (not on our servers and we can only access the last four digits).


Do you offer gift certificates?

Yes!  Click here for more information on the perfect gift of crisp, clean laundry and effortless dry cleaning  – with the ease of our speedy pickup & delivery service!


Another question?

Please contact us.