Frequently Asked Questions:

No. We'll sort everything out before it's washed. We even do our best to sort your laundry by family member before we package and bag it for delivery. Easy!

Yes, of course. When you place your first order it's easy to tell us your preferences for your wash & fold laundry, dry cleaning, dress shirt laundry -- even your pickup and delivery! We'll remember and do things that way unless you change your preferences later.

Yes. We want to make sure that your dry cleaning/dress shirt laundry does not get washed with your wash & fold laundry – so be sure to put these in separately labeled bags: "Wash & Fold" in one bag, "Dry Cleaning/Dress Shirts" together in another bag. (This gets easier when you get our color-coded "Wash & Fold" (purple) or "Dry Cleaning/Shirt Laundry" (teal-colored) bags when you receive your first delivery.)

We’ll do our best! If you have a stained item, please separate it from your other laundry, placing it in a smaller bag inside your larger laundry bag with a note telling us what the stain came from. And time is of the essence — the sooner we have it the better. As a first step, be sure to remove any residual staining material that is still on your article, flushing it with cold water from the back of the stain to push it out of the fibers. Then we’ll go to work and do our best to get the stain out! Of course... trying to remove some stains is like trying to teach a cat to do the laundry — it’s a noble, but ultimately futile effort.

Good question! You are correct our Wash & fold laundry is charged by the pound (and weighed when it's clean and dry!). Here are some typical assortments to help you size up your laundry:

Of course, your laundry may vary from these "average" loads. But, in practice, customers tell us they get a good feel for this after they get their first laundry back

Yes, absolutely. Avoiding the case of silk blouses or decorative ruffles, it's often the case that womens' blouses are subtly shaped by darting and pleating to match the feminine form. These blouses often require hand ironing rather than the easier machine pressing that usually works for men's dress shirts. On the other hand, mens' dress shirts may also require hand ironing due to their construction. Our bottom line: we chose our processes according to the construction of each item, not the gender of its wearer -- to give you the best value and gender-neutral pricing.

A minimum charge applies for wash & fold laundry and dry cleaning/dress shirt laundry (waived if accompanied by wash & fold laundry). See the Prices page for details. This helps us efficiently launder and pickup/deliver laundry.

Laundry Care Express accepts Visa, Mastercard, American Express, and Discover credit/debit cards that you give us when you schedule your first pickup. You will not need to re-enter your credit card for future pickups – card numbers are encrypted and securely stored at industry-leading Authorize.Net (not on our servers and we can only access the last four digits).

Before the 8 AM cut-off time you can click here to cancel your pickup through this website or call us at 1-877-LAUNDRY (528-6379). This is especially important if you've scheduled regular weekly pickups (like every Wednesday) and won't need a pickup.

Yes!  Click here for more information on the perfect gift of crisp, clean laundry and effortless dry cleaning  – with the ease of our speedy pickup & delivery service!

Please contact us.